Double-bookings damage your operations and your guest experience in one hit. The room is sold twice, someone gets turned away, the review comes in two days later. They’re avoidable — here’s how. Find the cause Every solution starts with understanding what’s actually going wrong. Most double-bookings come from one of
The numbers are hard to ignore. 96% of Tripadvisor users say online ratings sway their booking decisions. 83% reference reviews before booking. More than half (53%) won’t book a property that has zero reviews at all. And 1 in 5 users (20%) read more than 11 reviews before they commit.
A glowing review from a happy guest is one of the most powerful marketing assets you have. And the things that earn those reviews are usually small, considered details — not expensive add-ons. Here are six ways to make your guests feel looked after, without blowing the budget. 1. Make
Running an accommodation business means juggling daily operations, booking management, admin, and guest experience — often simultaneously. Operational efficiency is what stops the small stuff from eating your day. Here are six practical ways to get there. 1. Centralise data through a booking management system Most properties use multiple online
Some accommodation providers sit ahead of the technology curve. Most are playing catch-up. A few don’t engage at all. Where do you sit, and what should you actually be investing in? Here’s a practical shortlist for hotels, hostels, and small independent properties — the tools that move the needle in
Every property has its quiet stretches — whether it’s a long seasonal lull or a soft mid-week patch. The good news: there’s a lot you can do to fill the gap. Here are seven practical tactics to lift occupancy and protect revenue when demand is low. 1. Define your low
Most hostels are online — that’s table stakes now. The real question is whether your website, your listings, your social, and your reviews are actually working hard enough to bring guests through the door. Here’s how to sharpen each one and turn your digital presence into a booking engine. 1.
Price matters, but people and experiences matter more. Here are seven things travellers look for — and how to make sure your hostel delivers. 1. Create more shared spaces The communal space is the soul of every hostel. A well-used kitchen, a comfortable lounge, a games room, a small bar
Double-bookings damage your operations and your guest experience in one
The numbers are hard to ignore. 96% of Tripadvisor users
A glowing review from a happy guest is one of
Many properties are already using Stripe for their card-not-present payments
