Double-bookings damage your operations and your guest experience in one hit. The room is sold twice, someone gets turned away, the review comes in two days later. They’re avoidable — here’s how. Find the cause Every solution starts with understanding what’s actually going wrong. Most double-bookings come from one of
The numbers are hard to ignore. 96% of Tripadvisor users say online ratings sway their booking decisions. 83% reference reviews before booking. More than half (53%) won’t book a property that has zero reviews at all. And 1 in 5 users (20%) read more than 11 reviews before they commit.
A glowing review from a happy guest is one of the most powerful marketing assets you have. And the things that earn those reviews are usually small, considered details — not expensive add-ons. Here are six ways to make your guests feel looked after, without blowing the budget. 1. Make
Every property has its quiet stretches — whether it’s a long seasonal lull or a soft mid-week patch. The good news: there’s a lot you can do to fill the gap. Here are seven practical tactics to lift occupancy and protect revenue when demand is low. 1. Define your low
Most hostels are online — that’s table stakes now. The real question is whether your website, your listings, your social, and your reviews are actually working hard enough to bring guests through the door. Here’s how to sharpen each one and turn your digital presence into a booking engine. 1.
Price matters, but people and experiences matter more. Here are seven things travellers look for — and how to make sure your hostel delivers. 1. Create more shared spaces The communal space is the soul of every hostel. A well-used kitchen, a comfortable lounge, a games room, a small bar
Price matters, but people and experiences matter more. In this post, we share some ideas that will make backpackers choose your hostel. Have more common spaces A welcoming and communal space is the soul of every hostel. Create as many of these – the kitchen, the dining area, a games
The future of hospitality and travel marketing is online. This is especially true for the digitally-savvy, always online backpacking community. Follow these simple suggestions to improve your online presence and get more guests through the door. 1. Get a great website An old and tired website with poor navigation and
Very few properties are spared the periods when vacancies outnumber occupancy. Here are some tips to increase occupancy and boost revenue during your low demand period – be it a longer seasonal emptiness or a short-term mid-week downturn. Define your low period First and foremost, know the ebb and flow
Follow these epic Instagram tips for hotels, hostels and other properties to make the most out of your posts, including cool post ideas for days when you face the dreaded ‘Insta Block’. #1 Create a photo bank Instagram is all about visuals. Not surprisingly among the top Instagram tips for
Double-bookings damage your operations and your guest experience in one
The numbers are hard to ignore. 96% of Tripadvisor users
A glowing review from a happy guest is one of
Many properties are already using Stripe for their card-not-present payments
