To find more FAQs please head over to our Knowledge Base.
Abode has been built as a Progressive Web App (PWA) which means it is optimised to work as a faster web experience. It also removes the need to install a separate, limited app. …
If you are using the Abode booking engine for your website, you can add terms and conditions as a step in the booking process. …
If your Abode system is integrated with a channel manager, you may occasionally receive an ‘unallocated’ booking. It will look like it is sitting on the top of your calendar. …
If an agent has not already been set up as a supplier in Abode, first select Register > Suppliers.
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Using Rate Setup (or your default rates) is an easy way to update your future pricing for long periods or seasonal pricing. …
How to update your channel manager configurations in your channels.
Request connection to SU Staah in booking extranet Note: Please ensure any unused room types in Booking.com have been removed before …
Request connection to SU Staah for Hostelworld Note: Please ensure any unused room types in Hostelworld have been removed before connecting. If any type…
Request connection to SU Staah in booking extranet Note: Please ensure any unused room types in Expedia have been removed before connecting. If any type…
Request connection to SU Staah for Bookit Note: Please ensure any unused room types in Bookit have been removed before connecting. If any types connect …
Request connection to SU Staah for Agoda Note: Please ensure any unused room types in Agoda have been removed before connecting. If any types connect be…
What is Xero Xero is a cloud-based small business accounting software that offers tools for managing invoicing, bank reconciliation, inventory, purchasing,…
Create an account with Xero or log in to your Xero account If you don’t already have a Xero account, go to www.xero.com and sign up. Your first 30 days…
After connecting Xero to Abode, you will be redirected to the Options tab. Here you can setup the default settings: Upload requirement: You can choose …
“Contact Mapping” Under “Contact Mapping” you can synchronize your contacts/agents from Abode (you find them under Register -> S…
To streamline your expenses, reconciliation and cash flow management you need to upload your data entries to your Xero account. Choose a date from which y…
What is Lightspeed Restaurant (O-Series)? Lightspeed Restaurant (O-Series) is a cloud based POS system specialising in hospitality, loved by over 10,000 ve…
Create an account with Lightspeed or log in to your account If you don’t already have a Lightspeed account, go to the Lightspeed web page and sign u…
The Lightspeed Restaurant (O-Series) integration allows orders recorded in Lightspeed Restaurant (O-Series) to be ‘Charged to Room’, so the order is…
Note: This applies to customers using the Abode booking engine only. If using a booking engine through SiteMinder/Staah/Levart please contact them directly….
Note: This applies to customers using the Abode booking engine only. If using a booking engine through SiteMinder/Staah/Levart please contact them directly….
Note: This applies to customers using the Abode booking engine only. If using a booking engine through SiteMinder/Staah/Levart please contact them directly….
Note: This applies to customers using the Abode booking engine only. If using a booking engine through SiteMinder/Staah/Levart please contact them directly….
Note: This applies to customers using the Abode booking engine only. If using Abode’s booking engine through other suppliers please contact them directl…
Ensure your Smartpay terminal is powered on and has a connection. If the terminal has been paired previously you may need to unpair your device. A Smartpay …
*Note that if you have set up surcharges on your SmartPay terminal they will be automatically reflected in Abode once the transaction has been confirmed. …
Sign into your Abode account and go to your settings at the top right of your browser window: Then, in the drop down click on Smartpay: The Status …
Sign into your Abode account and go to your settings at the top right of your browser window: Then, in the drop down click on Smartpay: Select ‘Set…
Sign into your Abode account and go to your settings at the top right of your browser window: Then, in the drop down click on Smartpay: Select ‘Dis…
Learn step by step how to use AbodeBooking PMS.
Abode utilizes the Stripe Connect platform to allow users to quickly sign-up with stripe and start taking payments in minutes. We highly recommend using Str…
Stripe: A Payment Processing Platform for Businesses Stripe is a payment processing platform that enables businesses to accept and manage online payments. …
One of the key features of Abodebooking is the website booking engine, which allows property owners to accept direct bookings from customers through their o…
o connect your Stripe terminal to Abodebooking, you will need to register the device and pair it with your Abode account. This can be done by entering the …
There are 2 different places you will need to add a surcharge for stripe. For your website booking engine and general/terminal payments. Please follow the b…
Running an accommodation business means juggling daily operations, booking management, admin, and guest experience — often simultaneously. Operational efficiency is what stops the small stuff from eating your day. Here are six practical ways to get there. 1. Centralise data through a booking management system Most properties use multiple online
Some accommodation providers sit ahead of the technology curve. Most are playing catch-up. A few don’t engage at all. Where do you sit, and what should you actually be investing in? Here’s a practical shortlist for hotels, hostels, and small independent properties — the tools that move the needle in
Abode now integrates with Lightspeed Restaurant (O-Series), a POS used by over 10,000 venues across Australia and New Zealand Lightspeed is a cloud based POS system specialising in hospitality, loved by over 10,000 venues across Australia and New Zealand. It caters to all types of venues: from small espresso bars to
The COVID-19 pandemic is still affecting the hospitality industry, and will arguably continue to do so in 2022. The industry has been forced to adapt to world-wide travel restrictions, with the biggest impact not only being on the travellers and tourists, but also on the accommodation providers who want to
It is now possible to send an email to multiple bookings selected via the Guest Information report. This feature is very helpful for a wide range of scenarios where properties need to send announcements to multiple bookings at once; e.g. to keep guests informed about important changes, such as updated requirements
We made improvements to some features and added new ones to our system that will make managing your accommodation easier. Banned Customers (Blacklist) This feature allows properties to create a list of ‘blacklisted’ customers based on an email address. On the booking page, any booking with a banned email
We’re happy to announce that AbodeBooking now integrates with SmartPay. SmartPay provides EFTPOS hardware terminals that can be used with multiple payment providers in New Zealand and Australia. The Abode/SmartPay integration allows payment amounts to be sent to the terminal and accepted with a card as normal – no more
In the shoulder seasons, it’s your local market that will fill up those last-minute spaces in your booking calendar. Looking for a deal on a weekend, or even mid-week getaway, it’s the guests a short drive away that you want to target. Think about where best to advertise your promotion,
We added a new option for you to use in your email templates: [Rooms] With the email tag [Rooms] you can let your guests know their room number and access code in a confirmation, arrival or reminder email. The tag will simply list the room number and door code (where
Abode is now a partner of Xero – the popular accounting software made in New Zealand and used by millions of people and businesses worldwide! Hello Everyone! Over the last few months the Abode team has been working hard on partnering up with Xero. A small number of Abode
Double-bookings damage your operations and your guest experience in one hit. The room is sold twice, someone gets turned away, the review comes in two days later. They’re avoidable — here’s how. Find the cause Every solution starts with understanding what’s actually going wrong. Most double-bookings come from one of
The numbers are hard to ignore. 96% of Tripadvisor users say online ratings sway their booking decisions. 83% reference reviews before booking. More than half (53%) won’t book a property that has zero reviews at all. And 1 in 5 users (20%) read more than 11 reviews before they commit.
A glowing review from a happy guest is one of the most powerful marketing assets you have. And the things that earn those reviews are usually small, considered details — not expensive add-ons. Here are six ways to make your guests feel looked after, without blowing the budget. 1. Make
Running an accommodation business means juggling daily operations, booking management, admin, and guest experience — often simultaneously. Operational efficiency is what stops the small stuff from eating your day. Here are six practical ways to get there. 1. Centralise data through a booking management system Most properties use multiple online
Some accommodation providers sit ahead of the technology curve. Most are playing catch-up. A few don’t engage at all. Where do you sit, and what should you actually be investing in? Here’s a practical shortlist for hotels, hostels, and small independent properties — the tools that move the needle in
Every property has its quiet stretches — whether it’s a long seasonal lull or a soft mid-week patch. The good news: there’s a lot you can do to fill the gap. Here are seven practical tactics to lift occupancy and protect revenue when demand is low. 1. Define your low
Most hostels are online — that’s table stakes now. The real question is whether your website, your listings, your social, and your reviews are actually working hard enough to bring guests through the door. Here’s how to sharpen each one and turn your digital presence into a booking engine. 1.
Price matters, but people and experiences matter more. Here are seven things travellers look for — and how to make sure your hostel delivers. 1. Create more shared spaces The communal space is the soul of every hostel. A well-used kitchen, a comfortable lounge, a games room, a small bar
Many properties are already using Stripe for their card-not-present payments and website bookings, now you can purchase a Stripe Terminal and capture card present transactions directly from Abode. Terminals can be ordered from your Stripe account for a modest cost. No rental agreements, no monthly fees and all your payments
We added a couple of small updates to the virtual room setup to make this easier to use and more self-explanatory: Only rooms that have been marked as ‘virtual’ in the rooms screen will be available in the virtual room list. It is now possible to delete all links between
