Double-bookings damage your operations and your guest experience in one hit. The room is sold twice, someone gets turned away, the review comes in two days later. They’re avoidable — here’s how. Find the cause Every solution starts with understanding what’s actually going wrong. Most double-bookings come from one of
The numbers are hard to ignore. 96% of Tripadvisor users say online ratings sway their booking decisions. 83% reference reviews before booking. More than half (53%) won’t book a property that has zero reviews at all. And 1 in 5 users (20%) read more than 11 reviews before they commit.
A glowing review from a happy guest is one of the most powerful marketing assets you have. And the things that earn those reviews are usually small, considered details — not expensive add-ons. Here are six ways to make your guests feel looked after, without blowing the budget. 1. Make
Price matters, but people and experiences matter more. Here are seven things travellers look for — and how to make sure your hostel delivers. 1. Create more shared spaces The communal space is the soul of every hostel. A well-used kitchen, a comfortable lounge, a games room, a small bar
Abode now integrates with Lightspeed Restaurant (O-Series), a POS used by over 10,000 venues across Australia and New Zealand Lightspeed is a cloud based POS system specialising in hospitality, loved by over 10,000 venues across Australia and New Zealand. It caters to all types of venues: from small espresso bars to
The COVID-19 pandemic is still affecting the hospitality industry, and will arguably continue to do so in 2022. The industry has been forced to adapt to world-wide travel restrictions, with the biggest impact not only being on the travellers and tourists, but also on the accommodation providers who want to
Adapting your accommodation business to the new normal Join our webinar on Tuesday, 5th October at 12pm in collaboration with RevenueGen where we answer your questions about the “new normal” for accommodation providers. How am I going to pivot my business? Do I actually need to adapt? What do I need
We encourage all our New Zealand customers to take part in the Accommodation Data Programme (ADP), New Zealand’s only official statistics for the accommodation sector. The ADP is managed by Fresh Info Ltd on behalf of the government and is endorsed by all major industry associations. Participating is easy, free,
Abode is now a partner of Xero – the popular accounting software made in New Zealand and used by millions of people and businesses worldwide! Hello Everyone! Over the last few months the Abode team has been working hard on partnering up with Xero. A small number of Abode
Price matters, but people and experiences matter more. In this post, we share some ideas that will make backpackers choose your hostel. Have more common spaces A welcoming and communal space is the soul of every hostel. Create as many of these – the kitchen, the dining area, a games
Double-bookings damage your operations and your guest experience in one
The numbers are hard to ignore. 96% of Tripadvisor users
A glowing review from a happy guest is one of
Many properties are already using Stripe for their card-not-present payments
